Shipping policy

Shipping: 

Domestic orders placed within the US are shipped via USPS First Class or Priority Mail.

Orders will typically ship within 5 - 10 days once order is placed + paid. Special considerations are also to be recognized during peak HOLIDAY transit times.  Once your order has shipped, you will receive an e-mail notification with all tracking information. GREY FOX CANDLES is not responsible for delayed transit times once your order leaves the shop. We have no control over transit times once packages are given to the mail carrier. Should your package become delayed or lost, a claim will need to be filed with the shipping carrier. 

Damages:

Your order is carefully packaged with handling + transit in mind! While we do take care when packaging your order, damages can happen. If your order arrives in an unusable state, please contact me at greyfox18@mtaonline.net with a photo of the damaged product + shipping box (if applicable) within 48 hours of receiving. A damage claim will be filed with the shipping carrier and we will work together to find a solution to your damaged product (typically a replacement is sent to you once the damage claim has been filed with the shipping carrier). 

About handcrafted items:

All of our products are made by hand out of natural ingredients so variations are to be expected. Every product we make is carefully looked over before heading out the door. Variations in our products will not be considered defects or damages.  Our coconut wax candles may have a look of being defected by a "wet spot" on the jar.  Please be aware this is a natural occurrence that can take place when candles go though temperature changes during transit.  "Wet spots" will not affect the performance of your candle in any way, so enjoy!